Registered Office Address: Chapel Bank House, Main Street, High Catton, York, YO41 1EL

The Yorkshire’s Great Houses, Castles & Gardens website and email communications are managed by: Jo.P. Communications Ltd, Chapel Bank House, Main Street, High Catton, York, YO41 1EL Registered Company: Jo. P. Communications Ltd. Registered no. 06889191

What information do we collect about you?

The personal data that we collect about you is information that you may volunteer through signing up for our Enewsletter, registering your details for our annual Family Pass or through your direct communication with us by email, post or telephone.

Personal information we collect may include:

• Name
• Postal address
• Email address
• Phone number

Digital Data may be collected when you visit our website, applications or other digital platforms, including IP addresses, browser data, traffic data, booking history, social media behaviour and user patterns. If you subscribe to our email newsletters, we may collect data regarding which newsletters you open, your location when opening them and whether you access any links inserted in them. Read more about how we collect this data in the section below on cookies.

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by referring you to this privacy policy.

How will we use your information

Depending on your relationship with Yorkshire’s Great Houses, Castles and Gardens the information that we hold about you may be used by us for the following purposes:

• To send you promotional, marketing or other information by electronic means such as through an automated Enewsletter. This type of communication may inform you of news, special offers and promotions across our member attractions. Note, in order to monitor the effectiveness of our communications with you, we may use tools such as email tracking – this records when an e-newsletter from us is opened and/or how many links are clicked within the message. The data from this tracking is generally used in an aggregated and anonymised form.
• To communicate with you to manage your Family Pass application or to respond to your queries or requests for further information. Note, any data collected by us will only be kept for the time necessary to provide the service requested by the user.
• To undertake screening and cleansing of data in order to ensure that we maintain accurate and up-to-date contact details and information about you. See below for more information about how we update and manage your information.
• You can opt out of receiving any/all of our communications at any point simply by contacting enquiries@castlesandgardens.co.uk.
  

We may segment the information we hold about you in our database along with other data such as how frequently you engage with us and your interests as indicators of future engagement. This analysis helps us to understand our existing and potential subscribers to ensure that we are efficient in our operations and that relevant communications are sent to you.

Who might we share your information with and how will we keep your data secure?

We do not disclose personal data to any third parties or external organisations, other than data processors carrying out work on our behalf.

Examples of such data processors would be a bulk email distributor such as MailChimp for the collection (eg via sign-up forms) and storage of personal data (eg within The Yorkshire’s Great Houses, Castles & Gardens MailChimp account in order to allow the creation and use of distribution lists, to send marketing email campaigns, and place online advertisements), and the transfer of personal data to certain of MailChimp’s sub-processors (who perform some critical services, such as helping MailChimp prevent abuse and providing support to customers). We may occasionally need to transfer your personal information overseas, for instance, to MailChimp. Where this is necessary, this may be to countries or territories around the world. We are required to ensure any transfers of data will be done securely, in accordance with best practice, and in compliance with the GDPR Act 2018. MailChimp has certified to the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework.

Your data will never be sold or passed to any third party for any other purpose.

How can I correct information held about me?

All electronic email marketing communications issued by us through our bulk email distributor, Mailchimp, provides the opportunity for you to unsubscribe.

Also, at any time you may request that we delete or correct your personal information. If you wish to correct any information on you held by Yorkshire’s Great Houses, Castles & Gardens, simply contact enquiries@castlesandgardens.co.uk.

Cookies

Information collected using cookies is used to track visitor use of this website, to improve our service and to compile statistical reports on website activity. Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information in anonymous form, such as repeat visits, time spent on pages and pages of interest. For further information visit www.aboutcookies.org or www.allaboutcookies.org.